Terms   |   Top of Page
Payment is due 30 days from date of invoice. A 1 1/2% monthly charge (18% annual rate) will be added to past due accounts. A service charge of $15 will be charged on any returned check.

Shipping and Processing   |   Top of Page
Shipping, processing and insurance charges will be added to your invoice. Over 97% of our warehoused items are shipped within 48 hours after we receive your order. We ship orders via UPS whenever possible. All merchandise should be opened and inspected as soon as it arrives. Shortages or items that have been damaged during shipping should be reported immediately to Customer Service at 1-866-244-1169. Expedited shipping is also available, call customer service (1-866-244-1169) for details.

Ground Shipping, processing and Insurance within the 48 adjacent United States:

The following states must add sales tax or provide a copy of tax exempt certificate:
MN

Returns   |   Top of Page
Merchandise must be returned within 30 days of receipt of order with a return authorization number. Only unused and unopened merchandise with its original packaging and accessories will be accepted.

All returns are subject to a minimum 15% restocking fee, therefore we encourage you to estimate your needs as closely as possible.

Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include; glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned.

Returned shipping is the responsibility of the sender. Product received without a Return Authorization or non-returnable items with or without a Return Authorization Number will become property of Giant Party Store and no refund will be given.

Imprinted items are non-returnable.

Return policy subject to change without notice.

Email us to request a Return Authorization. Please give specific reasons for your return, the items(s) you are returning and your order number. Expect your Return Authorization within 48 hours.

NOTE: Authorization is required to obtain credit.

Customer Service   |   Top of Page
Questions regarding your order? Call Customer Service toll free at 1-866-244-1169. Please have order number ready.

Canadian Orders   |   Top of Page
Catalog prices are quoted and must be paid in U.S. dollars. Allow ample time for shipment to clear customs. Our customers in Canada can order toll free: 1-866-244-1169 UPS now ships to 80% of the Canadian population.

Giant Party Store 's Guarantee   |   Top of Page
We proudly stand by our products and service 100%. If you are dissatisfied, for any reason, Giant Party Store will replace the item(s) in question or refund your money. No hassle, no problem